Frequently Asked Questions

Ordering is simple and built for adults 21 and older. Browse our shop, add the items you want to your cart, and on product pages select the nicotine strength or options where they are offered. A Halo Vape Club account is required to check out, so when you are ready you will sign in — or create an account, which only takes a moment — then enter your shipping and payment details and confirm your order. Your account also lets you check out faster next time.

You must be 21 or older to purchase. Your age is verified at checkout, and again at delivery, where a 21+ adult must be present to show a government-issued photo ID and sign for the package. A few states and certain cities or ZIP codes are restricted, so if we cannot ship to your address the order will be blocked at checkout.

We accept Visa, Mastercard, and American Express. You can use any of these at checkout to complete your order.

Applicable state and local sales tax, along with any state vape or excise taxes, is calculated at checkout and varies by state and locality. For example, California orders include the California Electronic Cigarette Excise Tax (CECET). You can review the full state-by-state breakdown in our State Guide.

After you check out, you will receive an order confirmation by email, and you can view your order details anytime by signing in to your account. Orders received before 2:30pm EST Monday through Friday normally ship the same day, and orders placed on Saturday or Sunday normally ship the following Monday.

Typical delivery takes 4 to 14 days, since orders move through smaller regional carriers from the carrier to a local hub and then to your door. Keep in mind that every vape delivery requires a 21+ adult to be present with a government-issued photo ID to sign for the package. For added peace of mind, optional Route package protection can be added at checkout to cover lost, damaged, or stolen orders.

When promotions are running, you can apply eligible offers at checkout and your discount will be reflected in your total before tax and fees.

Please note that promotional discounts and deals are not available on orders shipping to New Jersey, in accordance with state regulation. If you have a question about a specific offer, our team is happy to help.

Because orders received before 2:30pm EST Monday through Friday normally ship the same day, please reach out as soon as possible if you need to change or cancel an order. The sooner we hear from you, the better the chance we can update it before it leaves our facility.

You can reach us by email at support@halovapeclub.com or by phone during business hours. Our hours are Monday through Friday 9:00 AM to 6:00 PM EST and Saturday and Sunday 10:00 AM to 4:00 PM EST, and we aim to reply within 24 hours.

For our adult-use (21+) customers, orders placed before 2:30pm EST Monday through Friday normally ship the same day. Orders placed on Saturday or Sunday normally ship out the following Monday.

Most orders arrive within 4 to 14 days. Because vape products move through smaller regional carriers, your package typically travels from us to the carrier, then to a local hub, and finally to your door, which is why the window is a bit wider than you might expect. Delivery times can vary during promotional and holiday periods, when subscription orders are processed first.

Please note that we do not offer expedited, Next-Day, or 2-Day shipping at this time. You can see full timing details on our shipping policy page.

Under the federal PACT Act, all vape deliveries to non-business US recipients require a 21+ adult signature. That means a 21+ adult must be present at delivery to show a government-issued photo ID and sign for the package. This is how we confirm, a second time, that our products only reach adults 21 and over. A carrier adult-signature fee is included on every order.

Because every delivery needs a signature from an adult, we are unable to ship to PO, APO, or FPO boxes. Please use a street address where a 21+ adult can receive the package.

You can read more about these requirements on our Shipping Policy.

Since a 21+ adult must be present with valid photo ID to accept the package, we recommend choosing a delivery address and time where that is possible. If you are unsure about timing, reach out and we are glad to help.

If a package cannot be delivered because the delivery requirements are not met, the order may be refunded, subject to a $10 recovery fee plus a 15% restocking fee. If you have questions before or after placing an order, please contact us.

At this time, no carrier delivers vape products to Alaska or Hawaii, so we are unable to ship there directly. Licensed vape and tobacco shops in those states can order business-to-business through our supplier line at (813) 867-4848.

We also do not ship internationally through this website. International customers should visit Halo Vape Club Global instead. As always, our online store serves adults 21 and over only.

We offer optional Route package protection, which you can add at checkout. Route is only in effect if it was purchased with your order, and it covers orders that are lost, damaged, or stolen in transit.

If you added Route and need to file a claim, claims are typically reviewed within 1 to 2 business days of filing. You will need your store order number or Route ID along with the email address used on the order. If you have any trouble, please reach out and we will help you get it sorted.

Yes. Halo Vape Club is an adult-use retailer, and you must be 21 or older to purchase. We do not sell to anyone under 21, with no exceptions.

Your age is confirmed in two places: once when you place your order at checkout, and again at the moment of delivery, when a 21+ adult must present a valid government-issued photo ID and sign for the package. Please make sure the name on your order matches your photo ID so everything goes smoothly.

We verify age at two points. First, your age is checked at checkout when you place the order. Second, every vape delivery requires a 21+ adult signature at the door.

At delivery, a 21 or older adult must be present, provide a valid government-issued photo ID, and sign for the package. A carrier adult-signature fee is included on every order to support this. For these same reasons, we cannot ship to PO, APO, or FPO boxes.

If you have questions about the verification process before you order, our team is happy to help.

The PACT Act is a federal law that governs how vape and nicotine products are shipped in the US. Under it, all vape deliveries to non-business US recipients require a 21+ adult signature at delivery.

In practice, this means a 21 or older adult must be present, show a government-issued photo ID, and sign for the package. A carrier adult-signature fee is included on every order, and we are unable to ship to PO, APO, or FPO boxes.

We are currently unable to ship vape products to New York, Arkansas, Maine, New Hampshire, Oregon, Utah, and Vermont. Orders placed to these states cannot be completed.

Separately, no carrier currently delivers vape products to Alaska or Hawaii. Licensed vape and tobacco shops in those states can order business-to-business through our supplier line at (813) 867-4848.

Restrictions can change, so we recommend checking our current list before placing an order.

Some cities and counties have their own rules that go beyond statewide restrictions, including limits on flavored products or online sales. To stay compliant, we may block orders at checkout based on the delivery ZIP code.

For example, a San Francisco, California city ordinance prevents us from shipping vapor products to that city. If your order was stopped at checkout, it is because your delivery address falls within an area we are not able to ship to.

If you believe this was an error or have questions about your specific address, please reach out and we will be glad to look into it.

Because every order requires a 21+ adult signature, please plan to have someone 21 or older present with a government-issued photo ID at the delivery address.

If a package cannot be delivered because the delivery requirements are not met, the order may be refunded, subject to a $10 recovery fee plus a 15% restocking fee. To avoid this, we suggest choosing a delivery address where an eligible adult can receive and sign for the package.

We're not able to accept returns on e-liquid. Because of our quality-control standards, opened or shipped e-liquid can't be reused, so all e-liquid sales are final. We know that's a bummer when a flavor isn't quite what you hoped for, and we'd much rather help you get it right the first time.

If you're an adult 21+ shopper who's unsure about a flavor or nicotine strength, please talk with one of our experts before you order. You can reach us by email, through live site chat, or by phone during business hours, and we're glad to point you in the right direction.

Devices come with a 14-day return policy, and we honor the manufacturer warranty on top of that. If something isn't working as it should, reach out and we'll help you sort it out.

Please note that warranty claims can only be processed within the warranty period, so it's best to contact us as soon as you notice an issue. This applies to adult-use (21+) purchases made through Halo Vape Club.

It depends on the reason for the return. Non-defective, fully functional products aren't accepted for return, and if a non-defective return is arranged, the customer covers the return shipping.

If an item is deemed defective, we issue a product credit to cover your return shipping. Please keep in mind that Halo Vape Club does not cover the original outbound shipping cost on any return. If you're unsure which situation applies to your order, just reach out and we'll walk you through it.

To begin a device return, email us at contact@halovapeclub.com and include your name, order number, and phone number. That gives us what we need to look up your order and get the process moving.

Our team aims to respond quickly during business hours, and we'll guide you through the next steps based on your device and the reason for the return.

Possibly, yes. When you reach out about a defective device, we may ask for photos of the product or part in question along with its packaging. This helps us understand the issue and assess any warranty or defect claim accurately.

If we need images, we'll let you know exactly what to capture when you contact us at contact@halovapeclub.com, so there's no guesswork on your end.

Halo Vape Club is the online home of Halo's American-made tobacco e-liquid, and the catalog is intentionally focused. Everyone can shop Halo Tribeca, Turkish and Fusion Unflavored Tobacco in 30ml bottles, plus Halo 60ml bundles in 5-, 10- and 20-packs. Members also unlock 60ml single bottles and Triton II hardware: the starter kit, the tank and replacement coils.

Every bottle is made in the USA, lab-tested and PMTA-submitted. All products are intended only for adults 21 and over and contain nicotine, an addictive chemical.

Three Halo tobacco flavors: Tribeca, a smooth tobacco and Halo's signature blend; Turkish, a robust tobacco; and Fusion, a pure unflavored tobacco. Each is offered in 30ml bottles and in 60ml bundles, and members can buy 60ml singles.

If you are new to Halo, Tribeca is the flavor most customers start with.

Halo 30ml and 60ml e-liquids use freebase nicotine and are offered in several strengths. Pick your strength on the product page; the strengths listed there are the ones currently available for that bottle.

All of our products are for adults 21 and over and contain nicotine, an addictive chemical. If you are not sure which strength suits you, reach out before ordering and our team will walk you through the options.

A bundle is 5, 10 or 20 bottles of Halo 60ml e-liquid in one flavor and one nicotine strength, sold at one bundle price. You choose the flavor and strength on the bundle page and every bottle in the pack ships in that same combination (no mix and match).

Bundles are available to everyone at the same price. Members get their savings on individual 30ml and 60ml bottles and on Triton II hardware.

Yes. Halo Vape Club is the official online club for Halo, so every product you order here comes through official channels. Our e-liquid is lab-tested, made in the USA, and PMTA-submitted.

If you have questions about a specific product, our team is happy to help by email or phone during business hours.

Absolutely, and we encourage it. Because e-liquid cannot be returned once sold (our quality-control standards prevent reuse), we recommend reaching out before you order if you're unsure about a flavor or strength. A quick conversation first helps you order with confidence.

Our products contain nicotine, which is an addictive chemical, so we include a nicotine warning as part of selling these products responsibly. Halo Vape Club sells only to adults 21 and over, and age is verified both at checkout and again at delivery with a 21+ adult signature and government-issued photo ID.

We can't offer health or medical guidance, but if you have questions about a product itself, our team is glad to help by email or phone during business hours.

Membership is how you unlock member pricing on Halo e-liquid and access to members-only products. There are three plans: Basic (free to start, billed monthly after your first month), Select (billed every six months) and Elite (billed once a year). Every plan opens up 60ml single bottles and Triton II hardware, and the higher the plan, the lower your price on each bottle.

Current plan prices and the savings on each product are shown side by side on the membership page.

Yes. Member prices and members-only products are shown only while you are signed in to the account that holds the membership. Once you are signed in, member pricing is applied automatically in your cart and at checkout; there is no code to enter.

If you are signed in and still see non-member prices, make sure your membership is active under My Account.

Choose a plan on the membership page and check out. Your membership starts as soon as the order is complete and member pricing applies to everything you buy from then on, including items in the same order where possible.

You can move up to Select or Elite at any time from the membership page; the new plan takes effect right away.

Memberships renew automatically at the end of each term: monthly for Basic, every six months for Select and yearly for Elite. You can cancel at any time from My Account. Your member pricing continues until the end of the term you have already paid for, after which members-only products are locked again.

No. The 5-, 10- and 20-pack bundles are the same price for everyone. Membership savings apply to individual 30ml and 60ml bottles and to Triton II hardware, which is where the biggest per-bottle discounts are.

As an adult-use (21+) retailer, we collect applicable state and local sales tax on qualifying orders, and in some places an additional state vape or excise tax may apply. These charges are calculated automatically at checkout based on your delivery address.

Because rates vary by state and locality, two orders shipping to different addresses can show different tax amounts. You can review a full state-by-state breakdown in our State Guide.

If you are shopping from California, you may see the California Electronic Cigarette Excise Tax (CECET) added to your order. It is a state excise tax that applies to CA orders and is calculated at checkout alongside any applicable sales tax.

For more on how vape and excise taxes are applied from state to state, take a look at our State Guide.

All applicable taxes are calculated and itemized at checkout before you confirm payment, so you can see sales tax and any state vape or excise tax separately from your product total.

For a state-by-state overview, including examples like California's CECET and states that apply per-ml or percentage excise taxes, visit our State Guide. If anything still looks unclear, our team is glad to help.

Under the federal PACT Act, every vape delivery to a non-business US address requires a 21+ adult signature. To cover that, a carrier adult-signature fee is included on every order. A 21+ adult must be present at delivery to show a government-issued photo ID and sign for the package.

You can read more about this requirement in our shipping policy.

If your order ships to New Jersey, promotional discounts and deals are not available, in line with state regulation. This is not something we are able to override at checkout.

You can learn more about state-specific rules in our State Guide, and you are always welcome to reach out with any questions.